“I have come
to the frightening conclusion
that I am the
decisive element.
It is my personal
approach that creates the climate.
It is my daily
mood that makes the weather.
I possess
tremendous power to make life miserable or joyous.
I can be a
tool of torture or an instrument of inspiration,
I can
humiliate or horror, hurt or heal.
In all
situations, it is my response that decides
whether a
crisis is escalated or de-escalated
and a person
is humanized or de-humanized.
If we treat
people as they are, we make them worse.
If we treat
people as they could be,
we help them
become what they are capable of becoming.”
J.W. Goethe
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